Had read lots about the merger between UAL and Continental but got to see it first hand traveling on Sunday. They are REALLY screwed up. Apparently the new United is using the Continental computer system. That means, unknown to us, our United FF numbers are not the ones any more, we have to use the Continental ones. My son Dale does not have a Continental account. You'd think they would have just ported it over!
They could find neither one of our reservations in the system on check in. They wanted us to get in the line of all the people who were having trouble, but that was the horrible line we did not want to do, so we stood there and kept asking for more help. Finally found the reservations, but then tried to charge us for our bags. I tried to explain that I have Gold status. But it's not in their system, even though I can see it when I log in. Then they figured out that I had been upgraded. Result, no charges on the bags. A lot of stress and anguish to even get to the plane. You would think that with over a year to work on this, their systems would have been a higher priority. Not impressed at all.
On the plane, I sat next to Mitch Kapor, founder of Lotus. Nice guy. He now splits his time between his foundation and being a VC.
Got to Austin and our friend Steve Sarner from Tagged.com had a car service pick us up. Things were rapidly improving at this point. Thanks, Steve!
Checked into the Omni and headed out for dinner at the Parkside. Great food. One of the things about Austin is the mac and cheese at almost every restaurant. We intend to try them all as side dishes.
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